These aren’t happy times for the U.S. Airline industry. Many airlines are struggling.
But, quiet and with little fanfare, one airline has taken a unique approach to cut its costs and improve it services: it has used the expertise of its own employees. And it’s showing results.
Joe Gandelman is a former fulltime journalist who freelanced in India, Spain, Bangladesh and Cypress writing for publications such as the Christian Science Monitor and Newsweek. He also did radio reports from Madrid for NPR’s All Things Considered. He has worked on two U.S. newspapers and quit the news biz in 1990 to go into entertainment. He also has written for The Week and several online publications, did a column for Cagle Cartoons Syndicate and has appeared on CNN.