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Don’t Mess With Macy’s

Posted by PATRICK EDABURN in At TMV, Media, Miscellaneous, Society.
Oct 16th, 2009 | Comments

There’s the old joke about the heartless corporation that is so bad it will do anything to collect a debt.

Well Macy’s in Sacramento, California seems to have taken this to a whole new level.

It all began when Ken and Patty Blomberg got into a dispute with the store over the purchase of some rugs that they never got but Macy’s still wanted them to pay for. That dispute went along for a while until March 2009 and then Macy’s tried a new strategy.

They declared Ken dead.

Despite calls from Ken the store refused to admit he was alive, and it even was reported to one of the credit agencies, who also declared him dead.

Thanks to a local TV station the problem is being resolved, but who thought that a department store had the power to declare you dead….

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StockBoySF

I absolutely hate Macy's. They seem anti-customer. Years ago I purchased a pair of pants which Macy's altered (for a fee). During the course of the alteration Macy's ripped the material. The rip would be covered by a belt if I choose to wear one, but Macy's could not repair the rip and refused to take even a couple dollars off the cost of the pants.

And then a year ago I opened a Macy's charge card (it was a good idea because I was buying some expensive luggage and got a discount by opening the account). I got the bill and paid the entire balance online. Macy's online even said that my checking account would be debited on such and such date... and it was. So far so good. I was impressed that Macy's knew how many days (I think it was 2 days) it would take to hit my account, so I was feeling pretty good about them.

So with my newfound faith in Macy's, a week or ten days later I went to buy some underwear or something. I used my new Macy's card and it was declined. It turned out that my payment to Macy's (which had been debited from my checking account a week earlier by Macy's) had not posted to my Macy's account. They (the store clerk had Macy's credit dept on the phone at that point) claimed it took 14 days for credits to post to customers' accounts. Their solution? For me to pay the entire balance (again) at the cashier's register so I could make another purchase. I just looked at the clerk and calmly told him that I would never set foot in Macy's again, that they had lost a customer. I then walked out of the store. I'm not sure where I found the willpower to keep from telling them to go to hell.

What's amazing is the Macy's is owned by the same people who own Bloomingdales and I've NEVER had a problem with Bloomies.

Father_Time

I like Macys. I've never had a single problem with them. They have even given me discounts that I really didn't deserve according to promotion. I had a credit card problem with them a couple years back and they took care of it quickly and gave me a $50 credit on another purchase for my trouble.

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